Terms of Service

COPG Global Pvt. Ltd. is a technology and digital marketing agency registered in India, operating from Bengaluru, Karnataka, India. We provide custom software development, CRM and ERP systems, digital marketing, and business consulting services to businesses.

You may use this website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable Indian or international law
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Transmit any unsolicited or unauthorised advertising or promotional material
• Reproduce, duplicate, or copy any content from this website without written permission
• Use automated tools (scrapers, bots) to extract content or data from the website

We reserve the right to restrict or terminate access to the website for any user who violates these terms.

The information on this website is for general informational purposes only. It does not constitute a binding offer or contract. All service engagements are governed by a separate written agreement (Statement of Work, Service Agreement, or Proposal) agreed upon between COPG and the client before any work begins.

Submitting a contact form does not create a contractual relationship. It is an expression of interest that we will respond to with a recommendation or next step.

Our content

All content on this website — including text, design, graphics, logos, icons, and code — is the intellectual property of COPG Global Pvt. Ltd. or its content suppliers, and is protected under applicable Indian copyright and intellectual property law. You may not reproduce, distribute, or create derivative works from any content on this website without our prior written consent.

Client work

Ownership of work product created during a client engagement is defined in the applicable project agreement. Unless otherwise agreed in writing, clients receive ownership of the final deliverables upon full payment. COPG retains the right to reference the project in our portfolio and marketing materials unless the client requests otherwise in writing.

This section applies to software products sold by COPG as a licensed product rather than as a bespoke client engagement, including the Bulk Email Tool (also marketed as Bulk Mailer by COPG), together with any setup, training, support, managed-sending or custom development package sold alongside it. Where this section conflicts with another section of these Terms, this section governs the licensed software.

Licence scope

The licence is granted to the purchasing organisation, not to an individual. You may install and run the Software on any number of computers or servers owned or controlled by your organisation, for your organisation’s own use.

You may not:

• Redistribute, resell, sublicense, rent, lease, publish or otherwise share the Software, its source code, or any part of it with any third party
• Use the Software to send mail on behalf of another business, or offer it as a service to third parties, without a separate written agreement with COPG
• Remove, obscure or alter any copyright, branding or ownership notice in the Software

The licence is perpetual for the version supplied and does not expire, but it may be terminated if you breach the restrictions above. Ownership of the Software and all intellectual property in it remains with COPG Global Pvt. Ltd. at all times; you are buying a licence to use it, not the Software itself. Updates and new versions are supplied only under an active Annual Support and Updates plan.

Your responsibilities

The Software is a sending tool. It does not verify consent, provide or process unsubscribe links, handle bounces or complaints, or check your recipient list against any do-not-contact register. Those obligations remain entirely yours. You are responsible for:

• The content of every message and attachment you send
• Who receives your messages, and whether they consented to receive them
• Complying with all applicable law where you and your recipients are located, including anti-spam, electronic communications and data-protection rules — for example India’s Information Technology Act and TRAI/DND regulations, the EU and UK GDPR, CAN-SPAM in the United States, and CASL in Canada
• The terms of service of the mail provider whose SMTP account you configure
• The security of the machine you run the Software on, and of the recipient data stored on it. The web interface has no login of its own — you are responsible for running it locally or behind a secure tunnel, as documented in the setup guide
• Your own sending limits. Volume is capped by your mail provider, not by the Software

No warranty, and no liability for use

The Software is supplied “as is” and “as available”, without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that it will be error-free, uninterrupted, or that it will meet your requirements.

To the fullest extent permitted by applicable law, COPG Global Pvt. Ltd., its directors, employees, contractors and the developers of the Software accept no responsibility or liability whatsoever for:

• Any email sent using the Software, its content, or any consequence of sending it
• Any misuse, unlawful use, or unintended use of the Software
• Suspension, termination, throttling, rate-limiting or blacklisting of your email account, domain, IP address or hosting
• Messages that fail, are delayed, are duplicated, are marked as spam, or never arrive
• Loss, corruption or disclosure of any data, including recipient lists and campaign records
• Any direct, indirect, incidental, special, consequential or punitive damages, loss of revenue, loss of business, reputational harm, regulatory penalty, or legal claim of any kind arising from the Software or its use

You accept full responsibility for your use of the Software and for anything resulting from it. Nothing in this section limits any liability that cannot be excluded or limited under applicable law.

Both parties agree to keep confidential any non-public business information shared during an engagement. This includes but is not limited to business strategies, client data, financial information, and technical specifications. This obligation survives the termination of any engagement.

We do not share information disclosed to us by prospective or current clients with third parties unless required by law or explicitly authorised by the client.

This website and its contents are provided “as is” without warranties of any kind, either express or implied. We do not warrant that:

• The website will be uninterrupted, error-free, or free of viruses or harmful components
• The information on the website is complete, accurate, or current at all times
• Results described in portfolio case studies will be replicated for every client

Case study results and metrics shown on the website represent outcomes achieved for specific clients under specific conditions. They are not guarantees of future results.

To the fullest extent permitted by applicable law, COPG Global Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our services, including but not limited to loss of revenue, loss of data, or business interruption.

Our total liability in connection with any claim arising from services rendered shall not exceed the total fees paid by the client for the specific service giving rise to the claim, in the three months preceding the incident.

Specific payment terms are defined in individual project agreements. General principles that apply unless stated otherwise:

• Projects require an upfront deposit before work commences
• Invoices are due within 14 days of issuance unless otherwise agreed
• Late payments may be subject to a 1.5% per month interest charge
• COPG reserves the right to pause work on a project if invoices are overdue by more than 7 days

Once payment is received, the amount paid is non-refundable, in whole or in part, and regardless of whether you go on to use what you bought. In particular:

• Software licences. The sale is final from the moment the download link or access credentials are issued. Digital goods cannot be returned, so no refund is available after delivery.
• Setup, training and custom development. Non-refundable once the engagement has been booked, whether or not the sessions are attended or the work is used.
• Annual support and managed sending. Non-refundable, including for any unused portion of a paid period. You may cancel at any time to stop future billing; cancellation takes effect at the end of the current paid period and does not refund amounts already paid.

No refund is available because you changed your mind, no longer need the product, bought the wrong package, could not install it, found your mail provider limits your sending volume, or found the product lacks a feature. The product page sets out the system requirements, the sending-volume limitation, and the features that are not included, precisely so you can make this decision before paying. Please read them, and ask us anything you are unsure about, before you buy — we would far rather talk you out of a purchase than take money for something that will not suit you.

If something is genuinely broken, contact us at info@copg.in. We will work with you to fix it. Our remedy is repair or replacement, not a refund.

Initiating a chargeback or payment dispute instead of contacting us first is a breach of these Terms and immediately terminates your licence and any support entitlement.

Nothing in this section affects any right to a refund that cannot be waived under applicable law.

Either party may terminate a service engagement as specified in the project agreement. In the absence of a specific clause:

• Either party may terminate with 30 days’ written notice
• The client is liable for payment for all work completed up to the termination date
• COPG will deliver all completed work product upon receipt of final payment

These Terms and any disputes arising from them shall be governed by the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. Material changes will be communicated to active clients directly. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

For any questions about these Terms:

• Email: info@copg.in
• Company: COPG Global Pvt. Ltd.
• Location: Bengaluru, Karnataka, India